The Consumer Requirements (CR) Framework sets out the minimum standards heat suppliers must meet to ensure fairness, transparency and protection for all heat network customers.
CR1 – Statutory Health & Safety and Equipment-Specific Checks
Covers gas safety, pressure systems, workplace health, Legionella prevention and F-Gas compliance.
CR2 – Building Regulations Part L
Ensures the building demonstrates energy efficiency in design, commissioning and operation.
CR3 – Metering & Billing Requirements
Accurate billing, apartment meters, building meters, and meter registers. Also includes installing HCAs if apartment meters aren't feasible.
CR4 – Heat Supply Agreement
Reviewing the lease to confirm liability and making sure charges are recoverable.
CR5 – Mandatory Plant & System Function Checks
Manufacturer guidelines, mechanical integrity, commissioning codes and maintenance practices.
CR6 – Mechanical & Electrical Design vs Reality
Comparing the as-built system with original design specs.
CR7 – Good Industry Practice (CIBSE CP1 Code of Practice)
Benchmarks for low cost, low carbon, low energy use and reliability.