For Grace, and most property managers, the pressure really starts here, at handover. This is the point where the developer steps away, residents move in - and you, as the Managing Agent, inherit the responsibility for running the heat network.
For many property managers, the real pressure begins here. One day you're managing service charges - the next, you're handed a building with a heat network and suddenly your client is a heat supplier under law.
This is exactly where we meet Grace. She's just been given responsibility for a new build heat network. The developer has stepped away, the residents are moving in, and she's expected to keep everything running smoothly. But the manuals are piled high, key details like asset registers and meter registers are missing, and she's already on the back foot.
It's a critical moment. If the right checks aren't done before the handover, you may find yourself with gaps that are hard (or impossible) to fix later. Think of it as setting the foundations: what you secure at handover will shape everything that follows, from resident satisfaction to compliance with Ofgem.
