Pillar 4:
Training & Learning

Building Confidence. Reducing Risk. Strengthening Compliance.

Training & Learning Packages

Equip Your Teams. Reduce Exposure.

Heat networks are no longer a niche technical system sitting in the plant room.

They are regulated utilities - with legal, financial and reputational implications for Property Managers and operators.

As Ofgem licensing and HNTAS approach, the knowledge gap across portfolios is becoming a risk in itself.

Our Heat Network Professional Training Programme equips teams with the clarity, confidence and practical decision-making tools needed to manage networks effectively - not reactively.

Two structured tiers allow you to build knowledge progressively, from foundational understanding to operational and compliance depth.

(CPD accreditation pending confirmation.)

Flexible Delivery

Our training and learning packages can be delivered:

In-person or virtually
As standalone sessions or combined
Tailored to portfolio size and maturity
Potentially CPD accredited (subject to confirmation)

Tier 1: Heat Networks Fundamentals

Understanding the System You’re Managing
Duration: 1.5 hours

Tier 1 establishes a clear, shared baseline of understanding and clarity on how networks function, what drives bills and where responsibilities sit. By the end of this session, participants will:

Understand how heat networks operate
Recognise early signs of inefficiency or risk
Appreciate the regulatory shift underway
Know what questions to ask contractors and suppliers
Feel more confident discussing performance and billing with residents
Receive comprehensive reference materials and practical handouts, providing clear summaries, visual system guides and regulatory checklists they can use back at their desks

How Heat Networks Work

Generation, distribution and HIUs
Metering fundamentals
Stakeholders and responsibilities

The Benefits and the Risks

Why heat networks are central to decarbonisation
The operational realities of ageing assets
Common performance issues and why they occur

Regulation in Plain English

Ofgem’s role and new regulatory powers
Operators vs Suppliers — who is accountable?

Tier 2: Metering, Billing & Compliance in Practice

Duration: Half-Day Format

Tier 2 moves beyond fundamentals into operational accountability.

This is where performance, billing, documentation and regulation intersect - and where risk exposure is highest.

A structured framework for managing any heat network comes down to three core elements:
Meter It → Bill It → Maintain It

Meter It.

What “good metering health” looks like
Data frequency and monitoring expectations
High-risk gaps that cause billing disputes
The link between data quality and regulatory defensibility

Bill It.

Transparent tariff structures
Cost recovery principles
Back-billing risk
Managing debt and vulnerability protections
Preventing complaints through clarity

Maintain It.

Maintenance expectations under CP1, BSA and HNTAS
Lifecycle planning for HIUs, boilers, pumps and meters
Emergency planning and communication protocols
Documentation and audit readiness

Bespoke Scenario-Based Learning

Unlike generic training programmes, Tier 2 can be built around real challenges submitted in advance by attendees.

Scenarios may include:

Escalating resident complaints
High debt and disputed bills
Failing meters or access refusal
Poor handover documentation
Contractor accountability confusion
PAYG complexities
Inconsistent performance across portfolios

Participants work through structured exercises to:

Identify what is going wrong
Clarify regulatory implications
Determine immediate vs strategic decisions
Define defensible next steps

This is applied learning - not theory.

Plus Live Demonstrations

Where can also demonstrate how monitoring platforms and performance data help to:

Identify heat loss
Diagnose inefficiencies
Support tariff decisions
Reduce complaints
Evidence compliance

“The CPD sessions delivered by Data Energy were genuinely valuable for our teams. It was refreshing for them to hear directly from subject matter experts who understand the realities our estate managers face day to day.

Kat and Jess handled a wide range of very specific, frontline questions with confidence and empathy, and there wasn’t anything they couldn’t explain clearly. The balance between regulatory updates and practical, day to day guidance worked really well and helped reinforce how teams can keep systems compliant and optimised in practice.

From a learning and development perspective, the sessions were well structured, professionally delivered and highly engaging. Feedback from attendees was extremely positive, and we would happily recommend this training to other organisations looking for credible, practical CPD in this space.”

Jennifer Davis, Learning & Development Manager,
Encore Estate Management

Why This Training Matters Now

Equip Your Teams. Reduce Exposure.

With Ofgem introducing Authorisation requirements, guaranteed standards of performance, consumer protections and with greater scrutiny of billing and data, Property Managers must be able to demonstrate competence.

Training strengthens:

Regulatory resilience
Portfolio consistency
Contractor oversight
Internal governance
Board-level confidence

Both of our training tiers can be delivered in-person or virtually; as standalone sessions or combined; tailored to your portfolio size and maturity and potentially CPD accredited (subject to confirmation).

Contact us to arrange tailored training for your teams

Get in touch