Billing Information Checklist

From The Heat Network Compliance Companion Playbook

Heat Network Market Framework Regulations (HNMFR) Billing Information Checklist - Data Energy The information you need to include on your bills.Contents

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Self Assessment Questionnaire

Summary

Suppliers must provide appropriate guidance, including tariff and usage information.

Bills must be accurate, clear, and based on correct consumption data. Price transparency is mandatory.

Bills must be based on actual consumption wherever possible.

If supply meters are installed, monthly billing is suggested as the reasonable practice
Billing should be quarterly at a minimum where electronic
Billing information should be issued at least twice a year with every bill issued

Estimates can be used if no reading can be obtained after all reasonable steps are taken.

Bills must be issued to an actual meter reading at least once a year.

If Data Energy is your metering and billing agent, don't worry, we're doing all this already.

Billing Information Checklist →

Basic Billing Details

☐	Name and contact details of the supplier.
☐	Billing period covered.
.☐	Date the bill was issued.

Consumption Data

☐	Consumer’s heat consumption for the billing period.
☐	Units clearly stated (e.g., kWh, MWh).
☐	Historic consumption available on request (referenced on the bill).

Charges

☐	Total amount due.
☐	Breakdown of charges (e.g., unit charges, standing charges).
☐	Any other goods/services charged separately.
☐	VAT or other taxes shown clearly.
☐	Explanation of how charges were calculated (e.g., tariff, price per unit).

Tariff Information

☐	Price per unit and standing charge (if applicable).
☐	Any changes to tariffs or charges clearly highlighted.
☐	Information on how the consumer can find further tariff details.

Metering Information

☐	Consumption based on meter readings, actual where possible.
☐	Meter readings shown (start and end).
☐	Indication if readings are estimated.

Payment Information

☐	Payment options available.
☐	Payment due date.
☐	Any agreed payment plan referenced.
☐	Late payment consequences (if allowed and compliant).

Support & Rights

☐	How to contact the supplier for help or queries.
☐	Link or reference to the complaints procedure.
☐	Information on the Ombudsman or Consumer Redress Scheme.
☐	Energy-efficiency advice or how to access it.

Accuracy & Transparency

☐	Bill is clear, accurate, and easy to understand.
☐	No hidden charges or unclear terms.
☐	Any back-billing complies with time limits.

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JUST PUBLISHED: The Heat Network Market Framework Regulations Summary

We've distilled hundreds of pages of the recently published HNMFR and summarised the 25 Authorisation Conditions. Access your copy below.

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You can also use our Heat Supply Agreement Checklist to make sure you (or your provider) are following the published guidelines.

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